I will be flying Air Asia to Singapore from Australia in March, I logged on to their website and into the check my bookings area. My booking # would not open up my account, they have a live chat line, got onto that at 8.10 pm and was put in a queue. The time is now 12.36 am, I'm still waiting for the live chat. While I have been waiting I have tried to Email and have called their customer service line and was on hold for 25 minutes before I hung up, I have had a response to my email saying the matter will be looked into. All I want is to confirm my booking, is it in the system or not?. meanwhile I have just checked the live chat again and I'm still in the queue. I will not use Air Asia again for any of my travel needs, Their customer service is pathetic. Air Asia spend big money here in Australia on advertising, but they spend nothing on after sales service nor do they check to see if their website service is in order. All in all a very poor performance, I would not recommend Air Asia to anyone. From a very unhappy customer, still waiting for the LIVE chat.
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