WORST CUSTOMER SERVICE! PLEASE READ MY EMAIL TRAIL BELOW! AIR ASIA IS A WASTE OF MONEY, I FLY OUT THIS FRIDAY AND THEY DELAYED MY FLIGHT AND NOW I AM VERY UPSET..
Hi,
Thankyou for a reply. I do not think this explanation is acceptable because I called air asia on Friday 29/05 and was advised there were seats availabe for the 1:20pm flight and that I could change my flight for free because you guys have inconvenienced me. I booked my mother for the same flight on May 04 and because airasia have changed the flight times on us she was advised she could change her flight and has already done so. NO CHARGE. I have an event on Friday May 06 to go to in Bali, and I booked the 6pm flight so I could get there in time, and now that you have changed the flight to 8pm I will miss my event, I CANT miss this event so it is airasias responsibility to make me happy as I do not feel like a valued customer. This earlier flight change to 1:20pm will not inconvenience anyone as I have already paid for my accomodation for May 6, I will just be arriving a bit earlier. I dont even have transfers that need to be edited.
When I originally booked my package deal I had no idea that airasiago wasnt airasia. I dont care if I booked with 'Airasiago' or 'Airasia' its the same airline and this experience has made me extremely upset as I feel that the terms and conditions should be the same for both sub companies.
I would like to see this email go to higher management as I will not take no as an answer.
Thankyou again,
Janelle
61439400242
> From: [email protected]
> To: [email protected]
> Date: Sat, 30 Apr 17:43:31 0800
> Subject: FW: Flight change URGENT
>
> Dear Jannele,
>
> Thank you for emailing to Airasiago.com. Kindly please be informed with Airasiago.com you only be able to move flight if the flight has been retime more than 8 hour only otherwise basic term and condittion applies on your booking. No changes and no Cancelation.
>
> Thank you.
>
> Best Regards,
> yogeswary
> AirAsiaGo.com
> ________________________________________
> From: Janelle Dickinson [[email protected]]
> Sent: 30 April 05:11 PM
> To: AskAirAsiaGo
> Subject: Flight change URGENT
>
> Hi,
>
> I am trying to change my flight on may 6 from 20.05 to 13.20 x 2, please help as when I call airasia they say they cannot help me. My booking is X34CWL.
>
> Sent from Janelles iPhone
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