Weerasuriya P Gayani Ranmal
1/64 Jones Road
Dandenong
Melbourne, VIC, 3175
Australia
[email protected]
Tel- 0385181951
The Chief Executive Officer
Emirates Airline
Dear Sir,
Most Disgusting Travel Arrangement
I am writing this letter mainly to bring to your kind notice to your office and to the Emirates Directors for the travel We underwent travels in Emirates Air line, given below is the sequent of event.
We had booked 4 air tickets on30/05 from Skyway Travels Dandenong, vic 3174, Australia for a holiday visit to Sri Lanka on 06/10 from Emirates Air line. Booking reference J7BP7Z/F1. Ticket no: 1762114060671 6, 1762114060669 4, 1762114060668 3, 1762114060670 5.
My mother also had air ticket to go to Sri Lanka on the same day through the Quanta’s air line. Mother is offer an ankle operation on her left leg and she finds it difficult to walk. So Skyway travels had arranged us to travel with my mother from Singapore connecting flight EK349 (same flight) and arranged us close seats and also wheel chair for her.
The four tickets included one infant, two and half years old child and two adults. We had booked meals also in advance.
On 6th October at 2.oopm we came to the Melbourne Air port and handed over mother to the Quants flight (QF 09) which was scheduled to depart at 16.30.
At 16.00 we handed over our baggage and got the boarding passes and reached to our gates. But at 17.45 the very same FM officer who examined our air tickets took over the baggage and who issued the boarding pass said that the flight (EK 405) was cancelled. The reason for cancellation is that they were expecting some spare parts from Dubai to be fixed to the plane but still it was not reached and she pointed and showed the plane.
We had to collect our baggage again which was pilled up with baggage of other passengers who was supposed to travel in the same air craft. We had to carry 100 kg with the infant in our hand and had to go to three other checking counters. But no one helped to do this and they were very rude to us. We had to do all this with 2 small children. New itinerary was given to us and we had to undergo many hardships at the three checking counters.
According to the new itinerary we had waited till 2.45 at Brisbane and 12 hours transit in Singapore. We selected Emirates EK 405 because of one hour transit, as mention by the schedule but finally we waited 22 hours in transit. We had to face many problems such as my kids hadn’t enough nappies and clothes for this 22 hours delay.
My infant’s pram also broken when we handed out in Colombo air port, and one of our baggage was damaged we named in fragile.
Meanwhile my mother didn’t know anything about the delay of our flight cancelation. She was very worried and palpitation because we did not come to Emirates EK 349. When she reached to Colombo my relatives had to admit her to the nursing home. Because of this tiredness my infant got fever so we had to wait for Swinflu checking in Colombo.
Finally our holiday completely changed because of your poor coordination of Emirates. We would appreciate our office to compensate of in a decent expectable way from the Emirates management.
Thanking you,
Yours faithfully
W A G R Perera
Booking Ref: J7BP7Z/F1
CC:– Emirates Head Office - Dubai
CC:– Emirates Office - Melbourne
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