I am writing to you to express my concern with our experience with Emirates. It seems as though there lack of
communication between your travel agents and your office about ticketing information. Which has resulted in a negative customer experience for us.
Due to information given to us by an Emirates Customers Service officer at the Ticketing counter in Dubai we have:
1. Not been able to get to Mumbai for our engagement
2. Lost the money we've spent for flights from Dubai to Mumbai
3. Lost money on our accommodation transfers in Mumbai as we could not give them more then 48 hrs notice
4. Spent additional money for 3 nights accommodation transfers in Dubai to stay to catch our ORIGINAL Sunday flight
5. Having no money left we have had to use our points to pay the additional $400 to get home otherwise the flights were all cancelled!
After speaking to Emirates Customer Affairs officer on the 9th June their response was " There is nothing we can do, all I can do is raise an inquiry to their manager about the misinformation" POOR EFFORT!
I hope you can appreciate the time I have taken to write this it is important to me that you know what has happened so they can improve their lack in services and hopefully this does not happen to others. As I am Qantas frequent flyer member where possible I always try to use Qantas partners and as such choose to fly Emirates and have recommended and spoken highly of the airline to our friends, family and social networks but after this experience we are extremely disappointed.
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