Dear Sir,
I travelled with on 18th January 12 with my wife from Singapore to Sydney on SQ211 and our Seat no was 33A and 33B however would like to point out that these was the worst experience I had in my last 10 years of travel. We boarded the flight at 9.30 and flight took after 45 minutes. We were provided breakfast after 1/1.50 hours of take off which was good and no complains about it. However Lunch was provided before 2 hours landing time at Sydney. These was not as per the norms which an international flight should be provided. We ordered Indian Vegetarian Meals and we were provided only One Vadai, small quantity of vegetables and one Nan/Chapati cut in four pieces. Except these whole tray was empty. There was no fruits, no sweet, no yogurt. Moreover even after the lunch there was no ice cream provided to anybody as dessert.
I would like to know whether is this the cost cutting exercise which Singapore airlines is adopting? Singapore Airlines is recovering full cost from each passenger then why such inferior quality/quantity of lunch was provided to passengers?
Is Airlines saving the cost by providing such inferior services? I love travelling through Singapore Airlines because of its services and quality. I would like to know the reason for such type of Services. I would have taken the photo and send to the media which would not only spoiled the reputation of the Airlines but would have made worst publicity.
I have lodged complain with various authorities of Singapore Airlines on 19th January and again last week. The email was forwarded to the CEO of the company Mr. Goh Choon and other authorities who have acknowledged the read receipt of my complain but none of the authorities have contacted me. I was contacted from Singapore airlines on 23rd saying they are investigating and will come back to me.
It is now two weeks since I have travelled but without any response. I want somebody to investigate such practice followed by airlines of cost cutting and saving the money. They recover full cost from customers than why such service?
I am still waiting for answer.
Kind regards
Jiten Shah
0 comments