With everything that's going on in the world, this may seem very trivial... but... Yesterday my family went through the drive thru of the Port Macquarie (Highway) Maccas where we waited our turn and ordered and paid for our meals. We arrived at the last window to collect our food and waited patiently. My husband was passed a tray of drinks and a bag of food. Whilst waiting for the kids "happy meals" I decided the check the contents of the bag... to my dismay (after spending $30), not only was a burger and fries missing, but the hamburger in the bag was sideways (with the lid opening to the bottom of the bag) with most of the contents of the burger in the bottom of the bag (it was a sloppy shrek burger). I immediately showed this to the employee who passed us the food. I diplomatically and calmly advised that I was not going to accept food in this condition and that there appeared to be food missing. My husband confirmed this and the employee then became irate and insisted that "she" packed the bag herself and she was 1000% sure that the food was packaged correctly and she dismissed us. We then pointed out that some food was missing and this angered her even more, she became abusive. After much arguing (we knew what we ordered) it was discovered that the employee who had taken the order had forgotten to add the burger and fries to one of the meal deals (he charged us for the drink only). Fair enough - My husband was annoyed at her tone and attitude and asked to speak to the Manager. This employee then stated that she was the Manager therefore it was pointless continuing this conversation. We were then told to move our car because another car was waiting behind us. We moved to the waiting bay and I watched as the "Manager" literally flew out of the buildings' side door to our car to confront us. After being belittled and made a spectical of in public, we were accused of trying to get "free food". She eventually (and spitefully) offered to replace the messed up burger - which we DECLINED. SHAME ON YOU! You frightened our children with your ranting and raving, you shouldnt be in a Managerial position - Dont Maccas have customer service training anymore? All you had to do was politely and calmly offer to fix our order - mistakes happen, we're reasonable people - obviously you are not... and I find it hard to believe that Maccas dont offer a complaints department...
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