To whom it may concern,
I have never in my life experienced such bad customer service and food quality. McDonalds at Victor Harbor would have to be the most mismanaged, unsupervised store that I have come across. The below incident that I have just experienced is not the first one of it's kind, and yet it continues to happen and nothing appears to get done.
I have just returned from there after ordering 2 x 6 nugget meals, and a triple cheeseburger meal, I was ONCE AGAIN asked to sit in the waiting bay, as there is a wait on the nuggets, 15 MINUTES!! later my meal finally arrives. I have a quick look, all appears good BUT OH NO, SURPRISE, I have come home with 1 nugget meal, 1 cheeseburger meal and 1 triple cheeseburger meal ALL OF THE ABOVE COLD!
No use complaining to management about it (as we have at least 10 times before) as she is usually looking uninterested, and talking to you like you have a disability, unacceptable. They never offer compensation, and majority of the time you don't even get an apology.
I am disgraced by the service we receive from this franchise, I can emphatically say that I would rather travel the 35 minutes to Seaford and get Hungry Jacks or Red Rooster, at least I get what I ordered and always with a smile and politeness.
McDonalds will no longer be receiving my service.
Thanks for nothing McDonalds
Michelle Atherton
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