I drive into the 24hr drive thru at Rutherford Mc Donalds to place my order, only to have the car in the merging lane cut in & call out abuse as i have slammed my breaks on. With a 3 yr old son that is disgusting behaviour & trying to explain those words to a 3 yr old is very hard. Follow her around to the window (as she is now in front of me) & watch her talk & giggle to the worker at the paying window, only to see her NOT pay for her order and drive around. I pay & continue to drive to the pick up window & see her talking abuse, pointing to my car behind her & having a good old giggle with the workers... Of which the worker then gave some degrading & filthy looks & gestures. I drive to the window as its my turn & have to worker yet again act like a teenage kid at high school so i ask to speak to the manager. who once i told what had happened said i am very sorry & will talk to my workers & the lady in the car (as she knew the person). I then drive off with my purchase only to see they have given me a girls toy not a boy toy as requested, a problem we have quite often at Rutherford McDonalds. I walk back into the shop & give the manager the un opened toy and requested a boys toy. Only to have the manager say it was a little mistake.
What has come of the fast food service workers at Rutherford McDonalds? Not only do they give free food to their friends going through the drive thru but then they have a terrible customer service manner. Especially from a store manager. I will have to travel an extra 4 kms to the next nearest McDonalds, but from now on i will NEVER be going back to the Rutherford McDonalds. I am utterly disgusted & ashamed that a company who has so many stores all across Australia can hire such low respect people.
Now i have to come up with some way of explaining some terrible language to my 3 yr old son without having to tell him the real meaning. So thanks Rutherford McDonalds, I will now be passing on the story of my ordeal around my area & wont hesitate to let the people of Maitland area know how disrespectfull your workers & managers are.
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