I ordered a pair of sunglasses over 4 weeks ago. They have not arrived. I have sent a number of emails to sunglass hut customer service and keep getting the same email back, saying 'they will come soon and customer satisfacetion is our number one priority'. I have received no notice as to what they will do about the fact that my sunglasses are in all probability lost. I first enquired about whether they could track my order 2 weeks ago and just keep getting the same response, that they should arrive any time now.
I sent them an email today saying: 'Further to my last email, my parcel has still not arrived and given that it is now 4 weeks since I ordered, I believe that it will not be arriving at all. Please do not reply by asking me how my day is. Please do not thank me for my patience and tell me that customers are your number one priority and that my parcel should arrive any time now. None of these things are true. I now demand that you forward my emails to your manager and address my immediate concerns. I would like you to refund my purchase and intend to take this matter further.
Your sincerely, Tania Penovic'
Nevertheless, I got the same automated response.
My order number is 12311018017555694B
and my glasses were apparently shipped on 5 November.
My email is Tania. [email protected].
I am extremely frustrated and would now like to take action to either recover my payment. I would prefer to receive the glases but am past believing that that wiill ever happen. I am a lawyer and have never before had this type of experience and needless to say, I'm extremely dissatisfied and would like action to be taken to ensure that these jokers do their job rather than simply telling me the same thing over and over. It seems that they have not even tried to track the parcel.
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