To all those out there looking for a removalist or know someone who is:
DO NOT UNDER ANY CIRCUMSTANCES USE AUSWIDE VANLINES ESPECIALLY THEIR BACKLOADING SERVICE.
They are completely URELIABLE and their service was atrocious.
They DO NOT show up on the day they say they will.
They DO NOT give warnings about any delays.
They ARE NOT apologetic about any inconveniences you may experience.
My friend paid for 4 items of furniture to be picked on Sunday in Victoria so that it may be delivered to my place in NSW by Monday.By 9pm on Sunday, they had not shown up. They did not call to say they were delayed. WE WERE LEFT HANING.
I called the office three times on Monday morning to find out what was going on only to be told that 'Peter' would call back. He never did.
When I finally reached Peter on his mobile, he was NOT APOLOGETIC about the delays or LACK OF COMMUNICATION. Instead, he told me that he didn't need our business and that we should cancel if we weren't happy. Aparrently this is how it is with backload services. Delays are part of the story.
This company DOES NOT VALUE YOUR TIME. They think that you should just WAIT ENDLESSLY for them to get their act together.
Given all the bad reviews I have read to date, why is this company still in business? How can bad word of mouth not have travelled?
I implore everyone out there who reads this or a similar comment to boycott this company.
YOU WILL BE LEFT HANGING.
YOUR ITEMS WILL NOT BE DELIVERED ON TIME.
AND YOU WILL BE TOLD OFF BY PETER FOR HAVING THE AUDACITY TO COMPLAIN.
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