I work for a Coles store in a very busy tourist township in WA, and I try to do my best to make our customers experience a pleasant one while visiting our store. However, due to new "Company Policies" feel that this will no longer be possible. We are NOT allowed to move from our registers to assist a customer if they are searching for an item in the store, but to point and send them in the right direction, we are NOT allowed to feel comfortable in our workplace either by being able to chose a register/co worker to work at or with, we are now made to feel more like robots than human beings, and due to Coles/Wesfarmers wanting to reach their profits every year they cut back on store wages but still want excellence in service. Those that are at the top, need to come and work on their feet for 7.6 hours a day, 5 days a week and keep on smiling while they do it under great duress, especially at peak times. One Power Ball and I am out of there.
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