» Foodstuff » Review / complaint: Coles food stores - Availability of items | News #2238

Coles food stores
Availability of items

Dear sir/ Madam,
I have multiple allergies and Coeliacs disease. I find it increasingly difficult to cater to my special dietary needs at my local Coles supermarket since items that I know I can eat without ill effects are constantly being deleted from the shelves. Coles have made unavailable a "naturally Good' product, e.g. Carob covered rice cakes. Coles told me the product had been made unavailable by the supplier. I have contacted the manufacturer of "Naturally Good' products, and their written reply clearly advised me that Coles deleted them from their ordering list. Despite me having placed an order with Coles for these items I have never had a call from Coles and the item has NOT been returned to the shelf. I have complained to Coles but the generic response was most unhelpful. Further efforts by me to contact Coles has been ignored. As an individual needing a particular diet, I find Coles irresponsible and discriminatory in their actions of deleting specific food items known to be purchased by specific customers. Thankyou

Company: Coles food stores

Country: Australia   State: New South Wales   City: Newcastle

Category: Foodstuff


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