» » X5 Technology Australia - X5.com.au - X5 delivers damaged items, substitutes purchased items with other items and purposely advertises items incorrectly. NSW | #857

Complaint / review / scam report
X5 Technology Australia - X5.com.au
X5 delivers damaged items, substitutes purchased items with other items and purposely advertises items incorrectly. NSW

This site is a reverse Auction website. People pay to bid on items. Yet the items delivered to the winner are not always what the item was. Therefore not only is the winner/purchaser of the item ripped off but so are all the bidders who lost the auction.

The X5 team offer refunds to the winner of the returned item but do the bidders who lost but paid refunded? No. So who profits out of this when the item goes back up for auction? Seems like only X5 Technology Australia.

How can an advertised TWIN LENS KIT SLR camera come without lens?

My purchases from this site were:

2 x remote control boat toys and when I complained nothing happened.

1 x remote control BMW X5 toy but they delivered a remote control Mini toy car and when complained they delivered a non remote control Diecast Nascar toy.

3 x Aluminium cases and they delivered two severely damaged cases and one of those was without a handle and when I complained they delivered two further minor damaged cases.

1 x Canon 1000DTKB TWIN LENS KIT Camera EOS SLR - they delivered a Canon 1000D BODY ONLY camera and when I complained they stated "If you are still insist we are sending you this camera from supplier with no lens is a mislead or incorrect item, please visit the item description. Please note all item sell in digital camera especially SLR, lens is sold separately. I would advise you ask professional photographer or any other seller about this confirmation. Since you are not happy with this, you simply send back the item and we take care for the refund."

This is my camera http://www.x5.com.au/product-13739-NEW Canon 1000DTKB TWIN LENS KIT CAMERA EOS SLR Auction.

Do you see BODY only anywhere as all I see is a TWIN LENS KIT camera.

As for the send back the item and I will be refunded...what about all the people that bid (at a cost) on this item? Yes, you might get a buy from shopping at this website but what you get is not what you expect or bid on.

Below are some links of interest.

*The same TWIN LENS KIT camera without lens has and continues to be advertised/sold frequently:

http://www.x5.com.au/product-21677-NEW-Canon-1000DTKB-TWIN-LENS-KIT-CAMERA-EOS-SLR-Auction

http://www.x5.com.au/product-21768-NEW-Canon-1000DTKB-TWIN-LENS-KIT-CAMERA-EOS-SLR-Auction

*These cameras clearly state BODY and I like anyone would expect solely the BODY but on those above it clearly states a TWIN LENS KIT and that is what one expects:

http://www.x5.com.au/product-21844-NEW-Canon-EOS-450D-Body-SLR-Digital-Camera-12.2MP-High-End-Auction

http://www.x5.com.au/product-21567-NEW-Nikon-DSLR-D40-Body-Digital-Camera-6MP-SLR-Cameras-Auction

These cameras make no mention of a lens and therefore based on the statement of X5 (seen below) these would not come with any lens but I, like most people I have shown would presume it comes with the single standard lens:

http://www.x5.com.au/product-42-Canon-EOS-30D-Digital-SLR-CAMERA-8.2-mega-pixel-CMOS-sensor-Auction

http://www.x5.com.au/product-21862-NEW-Nikon-D80-Kit-Digital-Camera-SLR-10-Megapixel-Cheap-Best-Auction

I have since discovered that another Item I bid on but lost also contains 'misleading' information:

This Laptop computer Item states 2GB RAM in the title yet the description states 1GB.
http://www.x5.com.au/product-13713-

These are some of the X5 email responses to my complaint:

RE: Incorrect deliveries

To: info@x5.com.au
From: X5 Client
The Items I have not received are:
122570915628 FREE NEW BMW X5 RC Radio Remote Control Toys Car RC Auction
and
122595997681 NEW Canon 1000DTKB TWIN LENS KIT CAMERA EOS SLR Auction

As the X5 team have made no attempt to correct these issues I will direct this issue to PAYPAL and the NSW Fair Trading Department.

>RE: confirmation - 2008-12-03 16:59:19
>The X5 Team Please note it is now nearly one month since I purchased the
>Canon camera which I am still awaiting delivery of. It is also extremely
>disappointing to have the wrong items being delivered, then being told that
>the replacement item will be delivered, only to find on delivery that nothing
>like what was purchased was delivered once again. Could the X5 team
>please look into this ASAP. The picture and description of the item
>purchased was of a RC BMW X5. Delivered was a RC MINI. Delivered as the
>replacement was a Nascar diecast vehicle.
>Thankyou X5 Client

>Dear X5 Client
>Thank you for writing to X5. Do you mind to take a picture to
>info@x5.com.au and write down the item number you refer to and I will have
>ship dept to trace this with supplier. We apologize for this and we will fix for >you. Thank you. Sam X5

>RE: - 2008-12-05 14:50:29
>The X5 Team, Once again, today I received a product I did not purchase.
>This time a CANON EOS 1000 BODY ONLY camera was delivered. What I
>purchased ONE month ago was a "NEW Canon 1000D TKB TWIN LENS KIT
>CAMERA EOS SLR Auction". I have had three deliveries X5
>and all three have contained the wrong product. I would appreciate that
>this matter is rectified immediately and be contacted by phone by close of
>business today.
>X5 Client

From: X5.com.au INFO Mon, Dec 8, 2008 at 11:55 AM
To: X5 Client
Please visit your X5 inbox and all X5 replied is in your X5 inbox.
We do not received your replied.
Any threatening email will only result be banned at X5.
Please note, we are here to reply your email, if you do not check your X5 inbox replied then it is not X5 problem.
But if you here to threaten, you can just go straight to Fair Trading and we just show them the proof you do not replied or not even read our reply.
James
Regards,
X5

From: X5 Client
To: "X5.com.au INFO"
I have been using the INBOX for the last month. The latest reply from Sam in that INBOX, was to send an email to this email address with the Item numbers and I did just that. Additionally James I included a cut
and paste of his response in the email so the reader at this email address understood why I was emailing them.
If there is a problem James then you should not be taking it out on me, but on the X5 management or Sam who are sending out damaged and/or incorrect items to people including me and then advising them to send an email to this address.
This has been going on for ages James and the only replies to date that I have received are badly written english statements that basically advise me that they will correct the problem. But all I get are items I did not purchase and the items I did purchase don't arrive. If there is a problem at X5 and they are seriously wanting to correct the series of blunders that keep occurring then I have provided my phone number on numerous occasions to hear it. I am more than happy to discuss the issue James with yourself or
whoever at X5 if needed.
Regards
X5 Client

From: X5.com.au INFO Mon, Dec 8, 2008 at 2:14 PM
To: X5 Client
Please use the drop down menu and Sam did reply to ask for send us the pic of the item you got and X5 will trace or either replace for you if there is any discrepancy. Please take a picture for us to check.
James
Regards,
X5

From: X5 Client
To: "X5.com.au INFO"
James,
As requested:
As you can see this is not a remote control BMW X5 toy car.
Nor is the camera a twin lens kit when the Order clearly states BODY ONLY and the box states NO LENS. (Photos and camera Order were included)
Thanks
X5 Client

To: X5 Client
Thank you for your email. Please send back the item to
PO BOX 506
Mascot 2020
NSW Australia
At you aware, X5 rely on our supplier to send the goods direct to customer and at the same time we rely on members report if there is any discrepancy.
Please send this item back and we will follow up for you.
But to make you aware this item you won
http://www.x5.com.au/product-13739-NEW Canon 1000DTKB TWIN LENS KIT CAMERA EOS SLR Auction
Do not come up with lens. Please refer to the listing. If it come up with lens, we always write the lense specs on the title such as
http://www.x5.com.au/product-151-NEW-Nikon-D60-18-55mm-VR-Kit-Digital-Camera-10-Megapixel-TAuction
If you are still insist we are sending you this camera from supplier with no lens is a mislead or incorrect item, please visit the item description. Please note all item sell in digital camera especially SLR, lens is sold separately. I would advise you ask professional photographer or any other seller about this
confirmation.
Since you are not happy with this, you simply send back the item and we take care for the refund.
Regarding the RRP $15xx and our cost is $600 . Please note, if our cost is $15xx then RRP is not $15xx anymore.
I am sure you understand what is RRP. Rather than debate with you as X5 client, we prefer you send back and we refund this transaction. As per your action, you pay for this camera is $40 plus postage and you claim all your payment thru X5, this is not a purchase one item, you have most of the credits on other items but you are still claiming all of this under 1 item.
If this is the case, please send back all the items and we will proceed for the closure of this dispute via refund.
James
Regards,
X5

From: X5 Client
To: "X5.com.au INFO"
James
Cameras that are sold as TWIN LENS KIT are a Camera BODY and TWO LENS.
Cameras that are sold as BODY ONLY are solely the camera BODY ONLY.
Cameras sold on X5 as BODY ONLY clearly state that.
eg. http://www.x5.com.au/product-20286-NEW-Canon-EOS-450D-Body-SLR-Digital-Camera-12.2MPHigh-End-Auction
I have seen many other items on X5 that have clearly stated BODY ONLY. I purposely avoided bidding on a BODY ONLY cameras and that is why I bid on an item that was explicit both in the TITLE and DESCRIPTION of the item with the words TWIN LENS KIT.
I understand the RPP perfectly and the X5 values always quoted on items also reflects that when it is a Camera BODY ONLY item and a TWIN LENS KIT item and once again, that is the reason I bid on this item. I can quite easily purchase the TWIN LENS KIT CAMERA for under $850 and a BODY ONLY for
under $600.
I have received two Remote Control Boats that that do not work. A Diecast Nascar instead of a Remote Control BMW X5 car. Two damaged items which were then replaced with two further damaged items. A BODY ONLY camera instead of the advertised TWIN LENS KIT camera and you resolve this by having me pay to send the items back to you to receive a $40 refund.
You additionally advise me to speak to a camera professional but I have no idea why because the Canon 1000D, like numerous other cameras can be purchased as BODY ONLY, or BODY and LENS, or as a TWIN LENS KIT.
I thankyou for your response but unfortunately it does not address my problem nor the fact you are misleading the public in so many ways.
Regards
X5 Client

From : X5.com.au INFO Tue, Dec 9, 2008 at 10:28 AM
To: X5 Client
Send back the item as per requested and we get this resolved as per your claim at paypal.
Since you claim we are misleading, we better refund your purchases.
I need your help to send back today in order for us to get it next week then we will process immediately.
James
Regards,
X5

From: X5 Client
To: "X5.com.au INFO"
James,
I bid and purchased on items on the X5 website as did many others X5 clients. They like me expect that the item or items we are bidding on, are as stated and that when the auction closes, the item or items as
described are delivered to the winner as stated, especially when it has been confirmed and paid for.
My auction win of the Aluminium cases was by error (my error due to being a new X5 client). Yet I, being the honest person I am, CONFIRMED the WIN even though in X5 broken English I was advised that I was not obliged to confirm the win.
When these damaged items arrived (damaged before transportation), I politely advised the X5 team of this including the incorrect item (Remote Control BMW X5) and of the two other non functioning Remote
Control toys. I was advised by the X5 team that the problems would be fixed.
I then also politely queried the delivery of the camera which was now overdue yet received no reply. I then received two further damaged cases and a diecast NASCAR toy in place of the RC BMW X5. Yet
still no camera. I politely again advised the X5 team of the incorrect toy delivered and I politely queried the delivery of the camera which was now well overdue. Please note that I ignored the two further damaged
cases that were delivered.
Then, I received a Camera BODY ONLY camera when the auctioned item I bid for and won, clearly stated a TWIN LENS KIT. And again I politely advised X5 of this and also stated that all three deliveries I received contained wrong items. Clearly something is wrong when just one X5 client receives wrong and
damaged items in every delivery. X5 then advised me:
>Dear X5 Client Thank you for writing to X5. Do you mind to take a picture to
>info@x5.com.au and write down the item number you refer to and I will have
>ship dept to trace this with supplier. We apologize for this and we will fix for
>you. Thank you. Sam X5
Not fully understanding what this wanted, I sent an email to the address as requested advising of the Camera item and RC toy that I was referring to and not knowing who the reader of that email was I cut and paste the X5 inbox messages so the reader would understand what this email was about.
I then receive a threatening email from James X5 advising me to use my X5 inbox and additionally that users sending threatening emails would be banned from X5 and that I should go straight to NSW Fair Trading. As such, I have done just that and as you are aware via PAYPAL.
Your request for me to return the items, so that you can continue misleading your clients, and then provide them with substituted items solely for your financial gain, is not a settlement I will accept.
Regards
X5 Client

From: X5.com.au INFO Thu, Dec 11, 2008 at 11:42 AM
To: X5 Client
Thank you for your email. We ( James) do you write a threatening email. If you are not happy with the items, just send back.
If you are not willing to do so, then we advise paypal.
If you refer to nascar, we can replace for you. For the camera as per advised it is body only. When the case you are assuming including all the accessories, then we have no option of requesting for you to return the camera since you have claim through paypal.
Unless you want your money back and keep the camera. Then we will have no option informing paypal that you are not willing to return the items.
Thank you
James
Regards,
X5

From: X5 Client
To: "X5.com.au INFO"
James,
I do not appreciate your dishonesty with the following PAYPAL messages:
From Seller - X5 Technology Australia 08/12/2008 12:14 AEDT
>Dear member
>Please check your MY X5 > X5 inbox. All our messages is replied to your X5
>inbox. It appear to us, you havent check or even read the replied from X5.
>If you do not bother to read or replied. Please send back the item to our PO
>BOX As per item sender PO BOX 506 Mascot NSW Australia. If you
>are trying to make excuse via charge back or item not described, X5 is more
>than happy to refund your credit on the condition you send back all the
>items. We did ask you to take a picture in the X5 inbox replied but you
>never want to send us the details.
>If you believe this is incorrect, it shouldnt be a problem for you to reply or
>do as per X5 request for the proof.
>James
>From Seller - X5 Technology Australia 10/12/2008 16:19 AEDT
>If you believe we send the wrong item, please send back the item to us and
>we will arrange a full refund. Please ensure all in original packaging, or item
>has not been used, open.

James
If required, I can and will provide all hard copies of the following to PAYPAL, NSW Fair Trading, Today Tonight, A Current Affairs, 2GB radio and whoever else wants or needs to see the complete dishonest scam X5 Technology Austrailia is running.
1. X5 inbox messages,
2. direct email messages,
3. Auctions Won,
4. Auctions Confirmed,
5. Auctions Lost,
Regards
X5 Client

From: X5.com.au INFO Thu, Dec 11, 2008 at 11:42 AM
To: X5 Client
Please check again your inbox at X5, all X5 messages is replied there by customer support.
We do not represent any dishonesty here.
If you are the honest here, then you should not claim through paypal and want to keep the item.
Please note, if there is no future progress in this resolution, X5 will terminate this conversation and resume to paypal in favor of you do not want to return the item.
Regards,
X5

Mm1964
Earlwood
Australia


Offender: X5 Technology Australia - X5.com.au

Country: Australia   State: Other   City: Sydney NSW Australia
Address: 39A Arncliffe

Category: Internet & Web

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