120 TURELLA STREET TURRELLA NSW 2205
X5 delivers damaged items, substitutes purchased items, falsehood priced items
Before xmas, I sent 2 items to friendss kids for gift after won biddings on X5.com.au.
But all my friends told me, the toys could not work even tried all the steps followed by manual(one simple unclear paper).
After sent out the complain, they did not answer or any feedback until I warnning them 8 days later&cause I worried they are still in holiday.
That's my first email:
2 Jan 2009
Happy new Year.
But I have to say, the goods not a good gift for me. They are more like nightmares.
1 FREE NEW Radio RC Remote Control Tank 3840 Turret Mini Auction
I gave it as Xmas gift to a friend's son, but it can not work!!!!
Three of us(adults) try follow the manual to setup and try many times, but the Tank only blinked his light without moving.
The kid waiting and disappointed so much, can u image?!
I also tried for the next whole day, but it refuse to work completely.
2 FREE NEW C4 Light Radio Remote Control Helicopter Chopper Auction
I'd already called another friend - cause it's also a gift for his kid. He will try it soon since he didn't purchase batteries yet.
3 FREE NEW Infrared Wireless Head Phone Radio Hi Tech Auction
Can not use!!
Only one paper manual, I don't know how to use it even tried again and again!!
4FREE NEW Camping Tents iGlo Hiking Barbeque Sport Fishing Auction
Even no manual, no size, no any description.
The rough package made me so disappointed. I even don't know if it's intact or not, and I gave up to open it to avoid more sad.
The only console is the Ipod, it's nice and beautiful. I got it in my office today.
I can't believe that's all of these can be sold in Australia, I have to say, my bidding experience is too bad!!
At the same hand, the price and quality does not match the real goods we'd received.
Can u explain?
Member of X5
They replied simple and insincerity, just told me I should follow the manual again!
After one week discussing&-you can see, they did not have a service line, only email, and reply slowly.
They didn't realize their fault.
After I searching the website, I found some winners are in the same situation with me.
I would like to check with FairTrading and PayPal to make sure whether our money could be refund or not.
Other members, stop bidding on X5.com.au!!
I will resort to legal measures if necessary.