Never ever ever use Europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in Melbourne for pickup in 6 days time. I had email confirmation with CONFIRMED BOOKING written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation !! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, In true Europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you!! The culture of the company is woeful, Their backend systems and processes are insane. The Australian Labor party could run a better car rental company !!
Never ever ever use Europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in Melbourne for pickup in 6 days time. I had email confirmation with CONFIRMED BOOKING written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation !! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, In true Europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you!! The culture of the company is woeful, Their backend systems and processes are insane. The Australian Labor party could run a better car rental company !!
Never ever ever use Europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in Melbourne for pickup in 6 days time. I had email confirmation with CONFIRMED BOOKING written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation !! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, In true Europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you!! The culture of the company is woeful, Their backend systems and processes are insane. The Australian Labor party could run a better car rental company !! Never ever ever use Europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in Melbourne for pickup in 6 days time. I had email confirmation with CONFIRMED BOOKING written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation !! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, In true Europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you!! The culture of the company is woeful, Their backend systems and processes are insane. The Australian Labor party could run a better car rental company !!
In Summary, the term Europcar sucks is being kind. They will do your head in and test your sanity. However you will exit the experience knowing full well where the epicenter of human incompetence resides.
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