Here's the transcript of my email sent to the manager:-
It is very disturbing in receiving 2 separate invoices in charging an extra total of $397.17, despite paying an extra for the so-called insurance cover on picking up the vehicle at $328.62 while originally only quoted for $215.12.
A 4 day rental of a rundown vehicle costed $725.79? What a rip off! We felt that we’ve been conned big time by Europcar!
The most run down condition car that we were ever been provided by a car rental company and yet we ended up with damages claimed on the cars that may have already been there in the 1st place! What 15cm scratch mark on frt bar? What dent 15cm on bonnet? What pass side headlight?
The car wasn’t even cleaned up when we 1st picked it up. (e.g. My son noted a used Brumby paper bag underneath the driver seat when we moved the seat forward. Hair noted between the front passenger seat and centre console; left over drink mark in and around the cup holder) It was our fault then for not making a deal out of it!?!
We regretted so much that we didn’t make a deal despite noted many more imperfections on the panels and around the scarf plates of the doors! We took it from our previous experience with all other car rental companies that we would deal in good faith that what was fair would be fair. How wrong were we with Europcar!
We will take further actions within our rights and we will make an effort to let others know of our dumb founded experience with Europcar for sure.
We felt strongly that we were provided a rundown condition vehicle and subsequently being conned to pay extra for the wishy washy conditions that already existed before our use.
We felt so badly cheated, as there was no way of us not knowing if we had caused a 15cm dent on the bonnet and a 15cm scratch mark on the front bar and the unexplained headlight damage!?!
It is a rip off from easy customer. It’s a calculated bully.
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