My wife with her aunt and cousin as well as our 2 daughters had to fly to perth for emergancy family issues. 2 Days before the flight we booked an Audi A6 with Europcar via thier website. There was 3 full adults and 2 children along with the laugage and we felt the A6 was the largest car around, plus had the GPS built in.
When they tried to collect the car at Perth airport they were told that WE (not europcar) had canceled the booking and that there was no car avaiable. My wife insisted that we definatly had not canceled and that we had recieved no notice at all of the cancelation. To the service desk ladies credit she tried to arrange something, but all she had was a Hyndi Getz, which would be lucky to get 2 poeple and bags into. Fortunatly another rental company was able to supply a large sedan, but only after an hour of hastle at the airport in what is already a stressful time.
Be sure to phone and confirm your booking, make sure you take the name of the person. Do not trust thier website bookings as it managed to cancel our booking without warning !!
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