I HAD MADE A CUSTOMER COMPLAINT AROUND MONDYAY - TUESDAY 20TH JULY. I HAD BEEN SERVED BY A GIRL CALLED AMANDA WHO IS NOW RESIGNED AND WENT ON A HOLIDAY OR MOVED TO NEW YOURK. THE PROBLEM WAS I BOUGHT MY GOODS AND AMANDA WOULD BE SCANNING THE ITEMS BUT THIER WAS ALWAYS A DEAD SILENCE FROM HERE WHEN BEING SERVED, THIS WAS ONGOING, I PAYED MY EFTPOS CARD. AMANDA NEVER EVER SAID A WORD, EXPRESSING HE BODY LANUGAGE THAT SHE JUST DIDNT CARE NOT EVEN TELLING ME HOW MUCH THE GOODS WERE INSTEAD ALL I COULD DO WAS SEE IT ON THE SCREEN. WHAT GOT ME WAS AMANDA HAS DONE THIS QUIETE A FEW TIMES WHILE BEING SERVED NOW AND ITS JUST NOT CUSTOMER SERVICE AND NOT ACCEPTABLE FOR COLES TO ALLOW SUCH BEHAVIOUR IN A CUSTOMER SERVICE ENVIRONMENT. I AM TOLD THAT AMANDA WAS 2ND IN CHARGE BUT WAS STEPED DOWN BY HER ROLE BECAUSE THIS IS WHAT SHE LACKED MOST "THE ABULITY TO COMMUNICATE". AMANDA ONLY GOT EXITED WHEN HER GIRLFREIND CAME TO GREET HER WHILE WORKING, BUT JUST LOOKING LIKE SHE DIDNT EVEN CARE ABOUT THE CUSTOMER. I FINALY RAISED TO AMANDA OF HOW I FELT ABOUT HER CUSTOMER SERVICE " YOU JUST SEEM LIKE YOU DONNT CARE" "DON'T YOU HAVE SOCIAL SKILLS TO BE ABLE TO DO THIS JOB AND GREET CUSTOMERS" " YOU DO THIS BEHAVIOUR ALL THE TIME, ITS COLD ITS BLUNT AND NO COMMUNICATION WHAT SO EVER" I TOLD HER I WAS GOING TO TELL ONE OF HER MANAGERS AND EXPLAIN I DON'T KNOW WHY YOU ARE WORKING HERE, YOU DON'T KNOW CUSTOMER SERVICE AND YOU DON'T CARE, YOU REPRESENT COLES AS A BAD PLACE TO BY FOOD".
AMANDA ARGUED AND YELLED "WHY DON'T YOU JUST SHOP SOMEWHERE ELSE SHOP AT SAFEWAY".
THE NEXT DAY I WENT IN EXPLAINING HOW I FELT TO A FEMALE MANAGER DURING AROUND 12:00 LUNCH TIME AND INSTEAD OF MYSELF WRITING THE REPORT, THIS FEMALE MANAGER HAD DONE IT FOR ME AND EXPLAINING THAT AMANDA IS LEAVING AND SHE POSSIBLY MAY NOT GET HER JOB BACK BECAUSE OF HER BEHAVIOUR WITH CUTOMERS AND STAFF, RELATING TO THE SAME MANNERS ECT.
SO I FELT GREAT FILING THE FORMAL COMPLAIN AND JUST WANTED TO MAKE COLES A BETTER PLACE TO SHOP. I HAD BEEN SHOPING REGULARLY EVERDAY AFTER AND BEFORE I HAD PASSED AFTER THE GYM.
I AVOIDED AMANDA AS MUCH AS POSSIBLE BECAUSE SEING HER AT THE STORE SHE STARTED GIVING ME FAKE SMILES LIKE SHE WAS A LUCKY EMPLOYEE WHO ACTED LIKE SHE COULD TREAD AND DO WHAT EVER SHE WANTED. AMANADA HAD A A PLAN AND I JUST DID MY THING.
AND OBIOUSLY SHE DID HAVE A PLAN I CAME BACK TO COLES ON SUNDAY 25 TH JULY AROUND 3:30 - 400 AS I WALKED IN I HAD BOUGHT A CAN OF V DRINK AND SOME HEALTHY FRUIT AND SUDENELY ITS LIKE IT HAS BEEN PLANED. AMADA HAD DISCUSSED ME WITH ONE OF HER FRIENDS "DAN" FROM WORK AT COLES FITZROY I WAS PAYING ON THE COMPUTER MACHINES IN FRONT OF EVERYONE WHO WAS WATCHING HAVING A COLES EMPLOYEE SWEARING AND INSULTING A CUSTOMER SUCH AS MYSELF USING THE WORDS " I DON'T LIKE YOU MAKING A CUSTOMER COMPLAINT ON MY FREIND, YOU KNOW I HAVE ACTUALLY SEEN YOU AROUND AND AS A MATTER OF FACT I DON'T LIKE YOU, I WANT TO YOU FUCK OFF AND DON'T SHOP HERE AGAIN, I EXPLAINED YELLING AS MUCH AS HIMSELF I SAID "I CANT BELEIVE YOU TALKING LIKE THIS TO ME AS A CUSTOMER" DAN SAYS YAEH "FUCK OFF AND DON'T SHOPP HERE AGAIN, YOU A FUCKING WAKER MATE" I SAID ARE YOU BEING RACIST I DON'T EVEN KNOW YOU AND HAVE NEVER MET YOU BEFORE, I EXPLAINED THIS BECAUSE MOST OF THE PEOPLE AT CUSTOMER SERVICE ARE OF WHITE AUSTRALIAN BACKGROUND AND MYSELF ENGLISH AND PART JAPANESE .
DAN INSULTS ME BY SAYING " JUST BECAUSE YOU GO TO THE GYM YOU THINK YOU CAN WALK AROUND HERE AND TREAT EVERYONE LIKE SHIT, AND I DON'T LIKE YOU TELLING PEOPLE THAT YOU SOME KIND OF MANAGER ON THE FLOOR"
I WAS NOT ABLE TO EXPRESS THAT SITUATION BECAUSE ONE NIGHT A YOUNG GUY WHO APPARENTLY WORKED THIER WITHOUT HIS UNIFORM ON WAS KICKING FOOD AND EATING IT IN THE STORE WITH HIS MATES IN THE SHOP AND THROWING IT AROUND IN THE PLACE SO I ACTED AND SAID " HAY IM' THE MANAGER IN THIS STORE HAVE YOU PAID FOR THAT " JUST TRYING TO MAKE THEM STOP WHAT THEY WERE DOING" THE YOUNG BOY REPLIED AND SAID IN A SARCASTIC MANNER " OHHH I WORK HERE MATE" I REPLIED WORK HERE, AND YOUR KICKING FOOD AROUND AND EATING IT WHILE WITH YOUR MATES. I REPLIED " WELL JUST MAKE SURE YOU PAY FOR IT AS MUCH A EVERYONE ELSE" THAT HOW THE STORY FOR THIS SITUATION REVEALS HE MUST HAVE TOLD ME ONTO THE BOSS INSTEAD OF HIS WRONG DOING OF WHAT HE HAD DONE.
SO BACK TOT HE SUNDAY 25 JULY STORY, DAN THIS GUY WAS HAVING A GO AT ME AND I WAS LOOKING AROUND AT THE CUSTOMERS AND THEY WERE IN SHOCK NOT GETTING INVOLVED I HAD A CUSTOMER SERVICE GUY RICHARD WHO I REALLY GOT A LONG WITH AND USE TO SEING HIM EVERYDAY IN THE STORE WE
WOULD HAVE A CHAT HERE AND THIER. HE WAS RIGHT NEXT TO ME AND I EXPLAINED IF HE COULD TELL HIS MANAGER WHAT HAD HAPPENED. I WAS IN TOTAL SHOCK WITH WHAT HE SAID BACK " I DON'T WANT TO GET INVOLVED ETHAN, I DIDN'T SEE ANYTING". THAT WAS THE WORST THAT MADE ME SO SAD TO THINK THIS IS WHAT PEOPLE ARE LIKE AT COLES, I EVEN HAD TEH OTHER GIRL WHO I SPEAK TO REGULARY THAT SAW IT AND SHE SAID THE SAME " I DIDN'T SEE ANYTIHNG".
I WAS SHOCKED OUT OF MY BRAIN, I WAS TOLD TO LEAVE BY DAN LIKE I HAD COMMITED A CRIME, I WAS A CUSTOMER, A REGULAR WHO DID NOT DO ANYTHING APPART FROM MAKING A CUSTOMER COMPLAINT AND THIS IS WHAT I GOT BACK. VERBAL ABUSE AND TO DEGRADE ME LIKE I WAS NOTHING.
I TRIED WAITING FOR THE MANAGER "SHANE" WE GOT ALONG REALLY WELL AND I HAD ONCE EXPLAINED IN OUR TIME I SAW A GUY STEELING AROUND $250 WORTH OF MEAT AND HE ACTED AND SAID THANKS FOR THAT" BUT ON THAT DAY HE CHANGED AND WAS MORE INTRESTED IN WHAT DAN HAD TO SAY AND AMANADA ABOUT ME RATHER THAN HEARING MY STORY, HE JUST TOLD ME TO LEAVE AND NOT TO COME BACK AND SHOP HERE AT COLES FIZROY AGAIN, I WALKED OUT AND ONE CUSTOMR WHO SAW IT SAID YOU CANT BEAT THEM, THEY WORK ETRA HOURS AND GET PAID LOW THIER OVER WORKED.
TO MY CONCLUSION OF THIS HOLE SITUATION I JUST HOPE AND WISH SOMEONE OF ANY RACE DOESNT HAVE TO GO THROUGH WHAT I HAVE EXPEREINCED. A TOTAL BLOCK OUT TO CUSTOMER SERVICE, THE FACT THAT COLES STAFF DO NOT CARE...
ITS NOT ABOUT THE CUSTOMER AT COLES ITS ABOUT THE STAFF.
ETHAN: 0405 582 593
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