Coles
Coles Donvale's Poor Customer Service and Wrong Practices of Working With Cleaning Subcontracto

I worked a day as a commercial cleaner at Coles Donvale, Victoria From Jun 13 through Jun 14 from 11 pm (night)-7 am (early morning.)

The cleaning subcontractor did not hand me cash of $167.68
(20.96/h (night shift)*8 hours.) Please let him immediately pay me the money to my accounts.

I kept calling the naturalized Australian guy that hired me yesterday, he was bald and wearing glass Korean speaking Australian. I will provide his phone number upon request.

I messaged him to pay me in cash to my bank account, and he does not pay me or message me, or answer my call, of whateversort.

Further on he was cooking the records. For three months just one cleaner was hired and he has worked for the last three months in a row without even having a day off, and without a substitue cleaner.

Also, they were making him check in as if two cleaners are working there, when in reality one person was working there. He was checking out as if one person finishing work at 3 am, and the other at 7 pm.

So I called Coles Donvale through the telephone number of 03) 8841 1200, and the staff named Ken Khew there was showing his temper to me, keep repeating that I need to only contact David, the subcontractor, and repeatedly said "Coles Donvale has nothing to do with it."

I recorded and captured lots of evidences that I can submit to the related department of the State of Victoria. I want this to be resolved peacefully.

I was a cleaner yesterday, but I'm also a customer who's entitled to have good customer service.

This is not a pleasant topic to talk on the phone, but he should have talked calm and nice, and his phone manner was absolutely inappropriate as a customer representive working as an employee.

I requested the staff to let me talk to Coles Donvale Administration office. And he was again showing temper and repeating that "Coles Donvale has nothing to do with it. and he only provided me the cleaning subcontractor's first name, David, whose name I never heard of, and didn't give me his phone number.

Coles Donvale was apparently aware that the subcontractor was cooking the book. Everyone working at night shift there was aware of that fact.

Having Only one guy clean the whole Coles Donvale which is way big big supermarket for three months already without even a day's off. I have plenty of evidences with regard to this. Cooking the records are really ugly business. That needs correction immediately.

I also heard the cleaning subcontractor maintain contracts with a few Coles in his area. Please contact me ASAP. This is really ugly Business and poor customer service.

I want this problem to be resolved immediately.