Submitted claim for accidental damage after recliner scuffed against open brick. The damage was certainely not wear and tear and there are no marks on the rest of the furniture. Sent in photos, customer service officer questioned that it was accidental! I was astounded! Did she think I did it on purpose? She explained that the scuffs were on two surfaces therefore they needed more photos including position of recliner in room. I sent more photos including the brick arch way where the recliner was scuffed. Letter was then sent out from Multimaster saying they would not fix it as it was not accidental. Multimaster narrows down accidental to a more narrow definition than most people would imagine and I feel mislead and deceived.
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