Emirates staff at Auckland airport are shockingly rude. I will leave a detailed feedback about my check-in experience today (19 Oct) on EK413 flying AKL-SYD. However, I wonder if this will really help airline take remedial actions to improve its image and customer satisfaction experience. My checked in baggage was only 3 kgs more than the allowed airline allowance of 30 kgs. I was subjected to more than an hour of harrasment and rude behaviour by the ground staff of airline and it's agent, even to the extent of threatening me to stop board the flight when I said that I will voice my concerns to the media about airlines such policy. All this happened inspite of the fact that my carry on baggage was way less than the allowed allowance. Ultimately I flew with the same baggage by moving 2 kgs from my checked in baggae to the hand bag. I very much wonder if it is Emirates policy to be spot on accurate with the checked-in baggae allowance without proper training /instructions to its ground staff to use their common sense and discretion in certain matters like the one in my situation today. I must say that in my over 35 years of flying experience this one was the most horrible one and that too with an airline claiming to be an aviation leader.- Very unhappy passenger at seat 60A.
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