Emirates Airlines
Failing to provide bassinet for baby on long haul flight

A bassinet was requested for baby on flight EK419 from Sydney to Dubai via Thailand. Flight departed on 24/8 at 645pm. However this was not provided and passenger in question was then forced to carry the baby on her lap and in a carrier for the entire flight which is to say the least difficult
with a wriggling 5 month old boy.
Emirates call centre proved to be unable or unwilling to respond to complaint