» Business & Finance » Review / complaint: Typical Dutch Stuff - No goods recieved, no replies to emails | News #1892

Typical Dutch Stuff
No goods recieved, no replies to emails

I ordered a large order of coffee pods suitable for the senseo coffee machine,
I made this order on the 14th of June and have not received any of my goods. I paid with a credit card, so the company already has my money.
My order number is 5698, with a customer reference number of 7556.
I have sent over 6 emails asking what has happened with my order, and even going so far as to asking to cancel my order and get my money refunded back to me. But i have there has been no replies, except for the automated email, saying that they have received mine, and will answer within 3 working days. Suffice to say that 3 working days have long since past with no reply.
I am disgusted with the after purchase customer service, and it annoys me that they only have the email to contact.

If nothing happens, or i have not received a reply, i will have to go through my credit card company and accuse Typical Dutch Stuff or fraud, To which they will be investigated.

There are plenty of other online dutch stores to go through which are cheaper, faster, and where you actually receive the goods you have ordered and paid for.

Company: Typical Dutch Stuff

Country: Australia   State: Western Australia

Category: Business & Finance

1 comment

10 April 2014, 4:37 AM
I disagree with the above complaint. Been ordering my Senseo for years from this company and no problems whatsoever. Yes, sometimes it takes a while to wait but that is mainly due to Customs. I'd recommend this company!
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