Air Asia X has cancelled all their flights to London. I have a flight booked from Perth to London, stopping at Bali and KL. They are refusing to refund me my flight from Perth to Bali, and only refund me my flight from Bali -- KL -- London, despite it being my connecting flight. I have been waiting 5 months for a refund and up till now I still have not received anything. I have made more than 20 phone calls to their 1300 number, and every time I am put me on hold for at least 20 to 30 minutes. Customer service is appalling, they often have no idea what you're saying and often tell you different things every time you call, depending on who you speak to. They have instructed me to lodge a 'complaint' on their website and wait 14 days for a response. I did that, it's been more than 3 months and I have not received a response. Their customer enquiries 'email' which they so often suggest that we use instead of calling the helpline is also useless as not once have I received a reply. Do not fly with Air Asia whatever you do.
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