» Career & Work » Review / complaint: Courier services - Work conditions & pay | News #1409

Courier services
Work conditions & pay

I had a poor experience here in Australia with

a company called Mail Call, based in 339 Military Road, Mosman NSW 2088
(a suburb of Sydney), Australia.

The company is led by Fiona Pearse, 39, and her sister, Emma Cronin, 37.

Below my experience written down.

[ Go ahead and look beyond the click of your online order confirmation. ]

Article Start --->

The Dark Side of On-Line shopping.
No shiny world out there for sure.

The other side of courier companies.

An insight look in companies like Mail Call and the likes.

Open letter to Ms Fiona Pearse 39 and her sister Ms Emma Cronin 37, co-owners of Mail Call.

Maybe Ms Pearse & Ms Cronin you want to open your eyes to the realities of your company at home.

Funny as you Ms Pearse are a member of 'World Vision' maybe lifting the 'carpet in your own backyard' might be worth it. Or does the 'World Vision' concern only distant places OS?

Below my experience as courier driver for Mail Call and the unprofessional termination after pointing out flaws in the Mail Call organisation prior to the termination.

The termination session was held up by Phil and Brad and took less than 5 min on the 15.04.2013.
- No further discussion whatsoever on resolving problems!
- No intention how things could be improved!
- Just being punished for speaking up!

I dared to point out in an email to Mail Call management below points

- Poor pay as low as an average of $550 per week!
No matter how hard I tried whilst I was still working for them I was not able to earn more money! A far cry from the job add promise on SEEK. Promises are made of 'Avg. earnings of $1200PW if not MORE!!!'!
Reality is more like such a low pay that barley covers the daily expenses for running the vehicle only! Pathetic!
Wonder where I would get the additional funds from to pay rent, groceries, utility bills, vehicle services, and so on in an expensive city such as Sydney? Any comments Ms Pearse & Ms Cronin?

- No contribution to superannuation whatsoever!
Reality feels more like who needs superannuation as courier due to high stress one would pass away long before retirement anyway. No need to pay superannuation! So the thinking must be at Mail Call my impression. Or Maybe it is about maximising owner profits and management bonuses? Who cares about the drivers the pawns of the game! Any comments Ms Pearse & Ms Cronin?

- No time allowance for lunch breaks!
Reality is more like gulping food down sitting in front of the steering wheel. Really Healthy and 'Pleasant' isn't it! Have you ever been forced to eat lunch this way? Any thoughts Ms Pearse & Ms Cronin?

- Inefficiencies in the work distribution for drivers.
The work distribution happens apparently based on a sophisticated algorithm computer generated. What a laugh! Still a lot of staff is sitting in Cremorne Headquarters manipulating those runs. Wonder why if the computer can generate more sophisticated sequences apparently?
Reality is more like sometimes having to guess the correct suburbs because the street is in reality in another suburb. Just a 'typo no worries mate' as the saying goes.
(To give you an example Ms Pearse & Ms Cronin.
I had a delivery sequence one day directing me from Rhodes to Maroubra to Alexandria to Botany to Gordon to Hornsby. First impression looks all good but try to find Baker st in Botany. No luck my best guess. Baker st is in Banksmeadow. This meant I had to drive all the way back to Banksmeadow to pick up the parcel.
Sensible would have been to pick-up the parcel on the way from Maroubra to Alexandria. Maybe the computer required a temporarily break. Just a typo no worries mate as the saying goes. Driving backwards and forwards just to adhere to the 'sequence'! Even if it is completely inefficient! (To explain to other readers the 'Intermec' is the mobile device that provides details and instructions to the drivers on the pick-up and drop-of locations.))

- To many drivers are engaged to ensure the parcels are delivered on time.
Reality is: quiet often the message 'stand by' appeared on the 'Intermec' = no pick up = no earning = no pay.

Back to Phil and the contract termination farce.
He simply told me I would be unhappy and therefore he terminates the contract between Mail Call and myself.

Then Phil started scrambling through a bunch of sheets for a few seconds. He found what he was looking for.
The 'missing reason' was expressed soon after.
He added that my 'efficiency' would have dropped by 0.05%!
The details are only known to Phil.
So the contract was terminated.

I was speechless frozen.

Phil is the worst manager ever and should just go back driving and not holding a senior management role!

Brad sat to the right of Phil quietly occupied writing notes only known to him on a sheet of paper. Though he appeared 'uneasy' the whole session for reasons unknown to me my impression at the time. One only can guess what his thought might have been.

Funny enough a few working days prior to the termination Toni from Mail Call told me my efficiency has greatly improved and I should keep up the good work!

Ms Pearse & Ms Cronin would you be able to pass on to Phil that I haven't seen a more unprofessional and ridiculous reasoning to terminate a contracts in a long time. It seems to be standard procedures at Mail Call my impression.

Pathetic is all I can say!

Maybe Mail Call can start to improve their disorganised and unprofessional organisation by sending me finally copies of all documents I signed and exchanged including the termination document!

Hard copies only please!

I asked Craig from Mail Call at the beginning of the contract period back in early March but nothing has happened so far.
Indicative isn't it Ms Pearse & Ms Cronin?

To reiterate

Dear Ms Pearse & Ms Cronin I hope you will be able to improve situations for drivers by
- better paying them,
- contributing to superannuation,
- allowing for lunch breaks and other things pointed out before.

Being punished for
- speaking up on top of
- poor pay and
- loads of stress seems to be
the standard at Mail Call my impression!

Is it really 2013 or am I dreaming... this odd strange thought keeps creeping up on me... mhh it can't be... is it really the year 2013!
Who would have thought!...the thought persists... is this what it was like as worker back in 1855?

Pretty Poor!

Just Hiring and Firing to suit senior management's whim's and greed's won't go far.
High staff turnover is a poor sign of poor senior management practises and incompetent managers with unprofessional manners.

Ms Pearse & Ms Cronin 'the ball is in your court'. It is up to people like you to act and improve deficiencies pointed out to you.

Otherwise the bright new star called online shopping might just be a short lived shooting star.
Time to Improve.

Best Regards
Kurt S
Terminated Drive

Company: Courier services

Country: Australia   State: New South Wales   City: Mosman
Address: 339 Military Road

Category: Career & Work


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