I recently booked a flight and accomodation package from air asia. i too will have to agree with everything everyone has expressed here. they SUCK!! after submitting my credit card details for the package there was an server error, i immediately rang my bank and to my suprise the money had already been taken out. i then rang air asia to chase up the matter. i was told by the cust serv that they had no record of such a tranaction being made. so i rang my bank and they confirmed again that the funds went to airasia/go holidays. so i rang air asia again and i was then told that package deals are handled by go holiday. so i rang them. waiting on the phone for almost 1hr my call was finally answered i spoke to someone who said that my matter will be analysed by their finance people on monday and they will get back to me within 24hrs. it's been over 24hrs and still no word from them! so i decide to call AGAIN and here i'am waiting on them to answer my call, it's been 43mins and counting. POOR CUSTOMER SERVICE! i feel like i've been scam'd by this airasia holiday deal! am i gonna get my $$$ back? AIRASIA RUINED MY HOLIDAY!
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