This is the email I sent to AirAsia, however, they are not reading it and keep sending me a rejection email.
Dear AirAsia,
Booking Nos: F4U8MI (This being the error flight)
A8H6YM (This being the correct flight)
I have already relayed this explanation to you recently, however AA sent me an automated reply stating that my refund was rejected but never stated the reason.
I really would ask for a REAL person to deal with this problem. I made this booking when you had the deals going in April. Your website was overloaded, which meant I was waiting, and waiting, being cut off, trying my best to get through, unbeknown to me, the first booking went through. At that time, I had made an error and click on the departure from Bali as 14 March instead of 14 February. Without knowing this booking had gone through because of all the chaos online, I rebooked - this one for 4 February until 14 February.
If you would please read and access everything on these two bookings, you will see and know the error. Partly AA's fault because of the chaos going on at their website.
Please do not send me an automated reply. I'm 70 years old and cannot go through all this nonsense again. Also, we always travel with AA, but am thinking if we need or should go through that airline again.
I'm at the end of my tether and am now in the process of bringing the media onto this, and TV 'current affairs' and Today Tonight to take up my plight, and see if they can be of help. Also, if I have the same response from AA as I did a couple of weeks ago, then Consumer Protection is another avenue I can go down.
As I said, you will only understand how this was duplicated if a real person spends just a little time checking the dates.
Do you really want my husband and I to share two seats each when flying to Bali?
Common sense is needed here.
Please advise.
Sincerely
Maureen O'Loghlen-Kidd
(These bookings were made by PayPal****).
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