All text data has been lost from my family tree, put together using MyHeritage software and services. The backup files held by MyHeritage should contain this data, but does not. MyHeritage technical support has failed to address this issue repeatedly and continues to ignore my plea for a resolution as the problem sits in the architecture/management of their databases. As a Premium Plus member, I am entitled to priority technical support, but the contrary appears to be true. MyHeritage fails to honour their part of the contract by not providing the required service and failing to communicate.
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