I purchased a Christmas tree from Cudo for $69. The approximate delivery date was 28 Nov. After numerous emails and a 'sorry to hear you're unhappy response, but no resolution, the tree was delivered on Sat 15th Dec, after I had emailed them to cancel the order. I decided the easiest way to resolve the problem was to accept delivery and put the tree up. However, the middle section does not fit into the bottom section and the top section is too loose when fitted into the middle section and wobbles around. The tree is faulty. Cudo will not respond to my email dated Sunday 16 Dec advising them of the faulty tree and requesting a refund and details of how I can return the tree to them, but without my incurring postage and handling costs. I am totally dissatisfied with the lack of service and will never deal with them again.
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