BEWARE OF HOTELBARGAINS.COM.AU - The telemarketers confuse older customers not explaining the offer to them properly so that they are able to understand and make a decision. They will avoid certain questions and wear the customer down with talking about all the so called benefits and not telling them about small print. You are not able check out how it works properly until you have paid because full access to their website is restricted, anyone with something to hide does that for a reason. They only have one number the so called booking line and when you do call it and eventually get through you are told that there is no customer service number, the woman i spoke to, Kathleen, said she was the manager, of what she refused to say, she was not helpful, would not listen to reason, talked over me and was down right rude, she eventually hung up on me. The company does not hold an ABN or ACN, they do have a BN i was told this is all they are required to hold under QLD law, they will tell people that are swaying to look at it to help reassure them the company is legitimate, which it is not. If you also look at all the positive comments written about this company on this and many other websites none of them are written in correct English, all in broken english, that should also explain a lot. Do NOT do business with this rip off merchant, if you have any complaint they will not listen and you will do your money. I am taking my matter further and have contacted the Office of Fair Trading in QLD and am contacting the media to fully expose this company. Watch this space.
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