It is with great sorrow after having never had a problem with AirAsia that I need to submit this complaint. In November I booked tickets from Darwin, Northern Territory to Bali, Denpasar for myself and 3 daughters. On March 12th I was informed by email that the flight had been cancelled as AirAsia were no longer covering that route as of 30th April. They gave me 3 options. A full refund, change my flights to 5 days either side of original booking or transfer flight to another airline to same destination as close to original flight time. This is the option I chose and forwarded my choice via email. Confirmation of my choice was confirmed back to me and I was told they would get back to me as soon as possible. After not receiving any contact I called 1300760330 only to be told they could not help me and I would have to ring Indonesia AirAsia. The number provided was disconnected as I tried from various phones and times. As the only contact I had was the above number I constantly called it to try and get any resolution to the problem. I then drove to Perth International Airport and even the staff ans Supervisor could not help me. So here I am leaving in 2 days for Darwin and no tickets for a flight to Bali even though they have my money. What am I supposed to do?? Now they are not even taking my calls to 1300760330. So very angry. Attempts to email, e form, live chat and gain any verification of tickets has been unsuccessful. I will be taking further action.
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