On the 16.1.2013 I purchased 3
airline tickets through eDreams (travel agency). I found this agency through Google
I have inserted the preferred departure and return dates being the 18th
June - 25th July It then opened a new
window and I got the pricing for the preferred 3 fares which suited me just fine. I
went ahead and made the booking online, with my Master Card, processing to next steps
as you do for Credit card payments. I was quite happy with the purchase and received
an online itinerary. A few days later, on the 23.01.2013 when i sat down to
make further accommodation arrangements as per the itinerary, I realised an
unforseen error only to find out that there was a mistake on the itinerary. The
Departure city on the Itinerary is indeed Sydney, but unfortunately Sydney in Canada
and not Sydney in Australia. I am still baffed as to why Sydney in Canada has been
picked as I entered Sydney into the search engine, and it populated automatically as
the website was (http://au.edreams.com/) for Australia... Immediately upon noticing
the error I have called eDreams customer service on phone number 1 90225 1 250
which was provided on their Australian website for Australian customers. This
number unfortunately is not an operating number and it does not work, I was left with
no other option but to ring their International number which is 442086384447 and
managed to get thru to a number of people. After numerous attempts to get this issue
resolved and being on the phone for over 45 minutes I had been promised that
someone is going to look into this and will return my call with a few outcomes. It has
now been 4 weeks and I haven't heard from anyone with regards to what is
going on so I hade to call them few more times and finally got hold of one of their representative who advised me that they can’t do anything about it because I can not cancel on make nay changes to my ticket and fair trading in Australia is not getting involved because it’s international based company. However I don’t understand why they not willing to cancel it when I have advised them soon as I booked these tickets within a week and because of they website misleading information I ended up with bill of $3791.82.
I have also attached back up paperwork of my case
Should you have any questions, please contact my on my email address [email protected]
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