Made the mistake of purchasing a Air Dolomiti/lufthansa ticket through edreams. I made the mistake of purchasing the ticket when the edreams ticket process suspiciously didnt have a query about luggage limits/purchases. So when i got the itinerary I was shocked to see 0kg allocated. I have tried to contact edreams on January 20, and only receieved a response on 7 Feb!!!
this was their response-
Dear customer
You will have to contact directly the airline in order to include more suitcases to check in on the reservation.
Thank you for contacting us
Att:
eDreams
No valid explanation or advice on who to contact! Anyhow, I have tried sorting this out with Lufthansa and Air Dolomiti who both insist that I have to change the ticket through edreams as they issued the ticket- i have realised that air lines and agents have zero concern for their customers (the worst and most unhelpful responses being from EDreams) I do not recommend ANYONE TO BUY THROUGH EDREAMS. This experience has been really stressful and expensive (as i have had to make international calls to Italy, and Germany).
I have given up on getting any help from edreams- I think they just cant be bothered doing the job they were paid to do.
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