» Cars & Transport » Review / complaint: EDreams - Worst customer service | News #1496

Worst customer service

Made the mistake of purchasing a Air Dolomiti/lufthansa ticket through edreams. I made the mistake of purchasing the ticket when the edreams ticket process suspiciously didnt have a query about luggage limits/purchases. So when i got the itinerary I was shocked to see 0kg allocated. I have tried to contact edreams on January 20, and only receieved a response on 7 Feb!!!

this was their response-

Dear customer
You will have to contact directly the airline in order to include more suitcases to check in on the reservation.

Thank you for contacting us
No valid explanation or advice on who to contact! Anyhow, I have tried sorting this out with Lufthansa and Air Dolomiti who both insist that I have to change the ticket through edreams as they issued the ticket- i have realised that air lines and agents have zero concern for their customers (the worst and most unhelpful responses being from EDreams) I do not recommend ANYONE TO BUY THROUGH EDREAMS. This experience has been really stressful and expensive (as i have had to make international calls to Italy, and Germany).

I have given up on getting any help from edreams- I think they just cant be bothered doing the job they were paid to do.

Company: EDreams

Country: Australia

Category: Cars & Transport


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