Dear Sir/ Madam
I am a customer of virgin broadband. I took $60 home phone plan with broadband with Virgin broadband in Last February'08. First 2 months the service of phone line was OK but broadband was. problematic but manageable. last 4 months I am noticing that my phone line service is becoming worst and worst by day to day .very often Line is disconnecting with in middle of conversation. To connect with Internet is another drama. Hardly I can log on to Internet as the modem is unable to connect me to the internet. While sending this mail I have reset the modem atleast 7 times. I send couple of emails regarding this to Virgin Broadband and so far no reply. I try to call their hot line but unable to talk to a customer service officer even after waiting long time on phone.
I really need your help to solve this phone and internet problem.
My Phone no is 02-87344429.
I am stick with 24 months contact with virgin broadband.
Can u pls help me so that if they can't improve their service I can be out of contact with them without paying any fine.
Looking forward to hear from you.
Kind Regards
Khan Rabbi
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