Purchased a Samsung Galaxy 11 on 15th April. with in the first couple of weeks I could not access the net I went back to the shop and they said just take out the battery and re set. I had couple of weeks then nothing, continually went back to the store and the same thing kept happening. I was told there were numbers missing out of some section on the phone, the store attend went through the phone and again it seemed to correct issues. Not for long, went back to the store got told cant help. Called on ling help, again got told take out battery and it will fix the problem, again it worked for a few weeks then nothing. At one point I could not even receive phone calls all went straight to message back (the phone did not ring). in frustration went back to the store, got told that the problem could be because I had an old phone. I was not happy with this comment. The attendant explained that phones are made but can sit in a ware house for up to 18 months. This to me said that I was sold goods under false pretence. The shop assistant told me to go home hook my phone up to the internet and re boot. This will give me all the new information I would need for my phone to work correctly. This I did. Funny enough it seemed to work - for a while then nothing. I called the help desk and asked for a new phone. Got told no just call help line they would re boot and fix. I said not that we had done this regularly it did not fix the phone, got told take to my virgin centre and they would send my phone away and provide me with a replacement phone in the interim. The staff at the store were less than helpful. The young lady took the battery out and said look it's working', I explained did not want to have to keep taking battery out every time my phone did not want to work. She replied not my problem and would not give me a replacement phone. All this time Virgin has been happily taking my monthly fee. Finally I called not a happy customer and demanded to speak to a supervisor to try and get this resolved. Again they wanted to re boot my phone!!! I am so fed up being told to do this to my phone. This was the solution offered to me. I Could either drive to my nearest Samsung centre and see if they could fix the phone, all this at my expense. or they would send a prepaid bag and I could send the phone away, in the mean time I could go out and buy a phone for $100 and they would credit me this amount over my next 3 bills. But I have to come up with $100, and finally they agreed to not charge me for one bill. I received my package and made sure to read the instructions clearly first surprise surprise I had to fill in details and give my credit card number and had to pay $45.00 fee just to get my phone looked at, and wether it was fixed or not I had to pay the cost to have my phone returned to me. I f I did not give my credit card details then they would not fix my phone. For me the only solution I will now except is either a NEW replacement phone or my contract cancelled so that I can go to a company that will give me equipment that is not faulty and will give me service and not treatment as an idiot. I feel that I have been paying for a phone that I (have not been able to get full service and I feel that virgin have been receiving money when they are not entitled to as there goods are faulty.
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