Aucomplaints.com » Shops, Products, Services » Review / complaint: Gamestop - Mislead info on promotion | News #2453

Gamestop
Mislead info on promotion

G'day mate,

this is a disappointed email from me

this is apply to

GameStop
123 Grandview Blvd.
Madison, MS 39110
(601) 605-0995

This is bullshit! i went to USA during black friday on 2011 for purchase new ps3 for my 1st time. The supervisor female AA who work at that time mislead people, the promotion stated if buy 2 free 1 for pre-owned games. but when i purchase 12 games. they charge me on the expensive product. all the cheap products get free.
Example, supposedly, if i buy 2 of $10 games which equal to $20, i should get free 1 $10 as well (same value or less). However, I bought 12 games. all the expensive price is being charged and all those cheap get free. This is not fair. when I asked for cancelation and redo again, they told me they cant do that. unable to do so. did not give me any strong evident. they keep delaying me.
so, my conclusion is, i told them, this is unfair, I will return back all the pre-owned games and purchase again or i will return all my purchased of $517 (which include 320gb ps3, bundle of ps3 accessories). Guess what that female AA said, 'we cant do so or else return everything'.
i said, 'yes', i'l do that'.
she said we closing in 2mins (even though it was 8:20pm). so, i said, i will return it back tomorrow then, she said yes, we open at tomorrow at 10am, and i'l be here on that morning. she also stated, if i ever open the ps3, Im unable to return everything.

this is show how the customer service in Madison, MS, Gamestop.

what was really pissed me off as i spend my time more than 4 hours to search the best games especially on hot sale (which only sale on that day). a very good service from 2pm-6.30pm (i spend my time searching on the best deal). even the female AA was there on the counter.

anyway, in conclusion, it was unjustice which cheat customers with hidden agenda in their promotion. they also rather forgo sale if been noticed, in order to cheat people to get higher sale.

my question is, what is the wrong to return all the 12 games, and purchase it again rather than return it everything.. what a stupid decision.
In customer point of view, it really bring bad image to foreigner like me which im so disappointed with Gamestop in US. i rather purchase a little bit expensive products as long as they do not try to cheat me or mislead me.
for business point of view, such a stupid amateur mistake for supervisor / manager who in charge on that time. i rather return it back and let the customers choice again or at least for next time.

p/s: not to mention the supervisor female AA just add mislead information into my membership data on my address. she also show horrible service with bad impression.

IT WAS NOT KAYLA WHO on THE CASHIER i blame the most (even though she did many mistake or maybe the system, she also even throw my receiptt to the rubbish bin (i guess to close the evident)) BUT the horrible part is HER SUPERVISOR (a female curly African American) WHO look INCHARGE on that time (about 8.10- 8.30pm). which i so disappointed on her decision. She also bring my receipt alone with her in the office room, God knows what she did to the data receipt, hopefully, no more lying or misleading or delete evident.

only 1 person i like there is a cashier before kayla (a guy which help me the most (probably to gain more sale from me before his shift end)).

my detail receipt:
11/25 18:37
02704/04 - 148
326552 kayla

Powerup reward acc: # : 3876103232047
feedback number: 6G3EP - L2WFM


Company: Gamestop

Country: Australia   State: Western Australia

Category: Shops, Products, Services

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