» Traveling & Tourism » Review / complaint: Viking River Cruises - Misleading itineraries and bad organization | News #1377

Viking River Cruises
Misleading itineraries and bad organization

I am currently on a Viking cruise through Russia. St petersburg to Moscow
The organization is not focused on customer experience. We get on average 1 hour per day off this boat. We are currently sitting of Yaroslavl refueling. We gave been sitting here for 4 hours so far and have another 3 hours to wait until we can go onshore for 3 hours. I don't understand why we couldn't be dropped off onshore whilst it is being refueled. Beside the oh@s risk of refueling occurring below the smoking area of the boat we are stuck, bored stupid whilst this all happens. The most boring trip due to the organization of the itinerary. The staff are not engaging, not interested in making our stay interesting. I would not recommend this to anyone ever. I did a scenic cruise through Europe 2 years ago and they were perfect. Waste of money.

Company: Viking River Cruises

Country: Australia   State: Queensland

Category: Traveling & Tourism


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