Booked flights on Jetstar. Sydney to Osaka followed by a return flight from Tokyo. Booked over the phone so we could do a multi-city booking. After confirming over and over again that the price was $1081 I found out on my credit card receipt that they overcharged me by several hundred dollars. I immediately called Jetstar back (10 mins after the booking was made). They apologised and told me they would refund the money. They proceeded to ask me for another payment of $500 to make sure I got the same fare I was supposed to pay for. On top of that they told me that it would take 15!!! days to refund my money. So a Jetstar employee makes a mistake which results in me missing hundreds of dollars. After complaining hours on the phone a supervisor promised me he was going to fast-track the return, he assured me he money would be on my account within 5 days. This is the only reason I agreed to paying another $500. I ensured Jetstar that I could not miss the money for 15 days since I am a student and have bills to pay. They once again promised me that the money would be in my account in 5 days. They forced me to book another flight with them else they would send me on a one way trip to Japan. They also said that if I waited for the refund to rebook they would charge me a lot higher fare..
I spoke with Mastercard who told me that it is fraud and illegal what Jetstar have done. The only reason they advise me to not get the money back through them is that they are afraid Jetstar won't let me board my flight..
It is now 8 days later and I still don't have my refund and there are bills to be paid. I called their call centre who basically claimed that I was lying because their notes said it would take 15 days for my money to be returned. Nothing that me and the supervisor spoke about had been documented.
Currently Jetstar has over $1700 of my money while they should only have $1100...
They are rude to me every time I call and are actually stating that it is my fault that this all happened to begin with.
Never flying Jetstar again... They put me in a very difficult financial position and have treated me in a away no other company has ever dared to..
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