» Telecommunications » Review / complaint: - Exceptionally Disappointed with Afrihost! | News #7216
Exceptionally Disappointed with Afrihost!

I sent an email to Afrihost re below a week ago and received no response - EPC-560-98519

Being in the website and software development industry, I have been using Afrihost for years and, whilst receiving excellent customer service previously, have found it to be very lacking of late.

I decided to use the Afrihost mobile data offer and cancel my MTN bundle. I followed the emailed process EXACTLY and, after seeing the product loaded on my profile, assumed it was all set up and functioning.

The information provided by Afrihost was INCOMPLETE and a further step was required to change the APN. This has now cost me R3200!!! My standard phone bill is normally R500.

I feel this was false advertising and terrible customer service provision. I am now being billed for a service from Afrihost who keep passing the buck to MTN and visa versa. This service is NOT WORKING ON MY PHONE and no one can help me so I would appreciate a refund for this.

Attempting to ue Afrihost as my service provider has cost me ALOT of money and I would advise anyone thinking of using the Mobile Data service to not take the Afrihost directives as complete and be sure they are not being billed out of bundle rates


Country: Australia   City: JHB

Category: Telecommunications


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