I am a single parent with two dependants and lost my job in March. Due to lossing my job I was evicted from my rental property as the rent was not affordable without a job. I was living from week to week on food vouchers from my community centre and the money I was getting from centrelink was just enough to pay rent and food and petrol. I rang up Esanda and told them of my situation in March and asked for a grace period as I had just got my loan refinanced due to financial hardship. They told me that I was given a few months to work out my situation. Now I have fixed my living arrangements, and then I received a phone call on 3rd July from a Private Investigator saying that if I dont pay a good amount of the arrears I will have my car towed and then have 3 weeks to fix it up. I have lodged a dispute with the Finance Ombudsman Services and just want Esanda to know that in a few weeks I am able to pay my arrears plus extra to be in front of my loan, and have every intention of doing so. I didnt appreciate the lack of understanding to people who are going through some hard times due to being unemployed. I find Esanda extremely lacking in compassion and not really willing to work with the customer to come out with a better option for the time being and are always threatening in their approach.
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