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IHerb
Damaged item in orde

I have placed several orders with iHerb & recommended them to family & friends. I always choose DHL for shipping (the cost of this seems to be rising) & have had excellent service & fast delivery - thank you DHL. Last order placed on 20th April delivered on 24 April contained a serum in glass bottle which was damaged. I have emailed iHerb with pics of damaged item & requested replacement... no reply... subsequently sent further 4 emails & still NOTHING. When I compliment them on their excellent service I receive an immediate reply, seems when something goes wrong Customer Service disappears. Now looking to order elsewhere in future. Please advise if there is a Consumer Affairs Dept in US which can investigate complaints like in Australia.

Author: Geraldine M

Company: IHerb

Country: Australia State: Victoria City: Melbourne Metro Area

Category: Shops, Products, Services

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