Never, ever, ever use Europcar in Coburg, Melbourne! Last week I arrived to collect my pre booked car at their opening time of 8 AM. A staff member eventually arrived at 8.20. I was told they didn't have the car I'd booked so they gave me a larger car as a "free upgrade". I eventually left with my car at 8.40. I was an hour late to work. When I returned the vehicle at the end of the week they charged me for the larger car that I didn't even book, thanks "free upgrade"! They said that was down as the car I had requested. Now, I thought I would give them one more chance this week, since they're conveniently located 5 minutes from my house. I arrived at 8.05 and surprise, surprise, they're open. The car yard is empty however, and a man and I am told they don't have a car for me or a truck for him, even though we both booked last week! The staff member calls another yard to see if they can drive over a car and a truck, but there will be a 40 minute wait, and it's already 8.25! Then the staff member asks me if the courier can drive my personal car back to the Tullamarine yard, as he won't have a way of getting back there otherwise. Um, no he can't. I don't have a car, that's why I am hiring one! By this time it's 8.45, I should already be at work, and I throw in the towel ad walk out! I've had to cancel work because after calling other yards frantically and them already being booked out for the day, I would have been two or more hours late to work! The most poorly operated business I've experienced in a long time! Do not go! They're guaranteed to fail!
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