I placed a large whole-house order back in July. Since then, there have been seven months of mistakes, incompetence, untruths, broken promises and so much rudeness that it started to get funny – apart from the fact that they had thousands of dollars of my money throughout the process!
The comedy of errors runs to three A4 pages so I’ll spare you the details, but I have records of dates, names and conversations in anticipation of a formal complaint.
The final straw for me was when my wife went to collect our last lot of door handles, she was incorrectly told that there was nothing to pay. Doors Plus later realised they’d made a mistake and asked us to come in and pay the outstanding balance ($131). We explained that it wasn’t possible to do so on that day but my wife would be in the following day to pay the balance.
Shortly thereafter (on the same day) I received this text which I have copied verbatim, complete with spelling and grammar errors:
“balance outstanding for goods taken today that you new were outstanding and were informed that this must be paid by the close of business today. Various phone calls were made to no avail we will now put in hands of debt collectors as you have left us no alternative but to do so doors plus head office”
Then the following morning, this:
“outstanding account will now be listed with Dunn”
Now, I don’t know who or what a ‘Dunn’ is but I hope it’s a debt collection agency, though it wouldn’t surprise me if it’s the name of a Pulp Fiction-styled hit-man based on my dealings with this company thus far.
This has been the worse experience I’ve ever had with any business. I will never again set foot in a Doors Plus store and I strongly suggest you don’t either.
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