» Cars & Transport » Review / complaint: Bravofly - Do not provide a service | News #1317

Do not provide a service

Do NOT use this website to book flights. I am currently very disappointed with them as a flight I booked through them was cancelled by the airline. I asked if they could help me book another option to which their super useless staff member said "there are no other flights" and no alternative arrangements were possible. I told him this was grossly inadequate and his response was I quote... "too bad, thats it". I am being offered a "full refund" less a $50 "admin fee" unless I accept my refund as a voucher... I don't think so as I will NEVER be using your company again. To not offer any help to a customer of yours who is inconvenienced and then charge them for the priviledge, they are clearly interested only in obtaining your money and have no interest in positive public relations or customer service at all. Oh and also customer service person I previously mentioned "lost the connection" on me when I told him that say "too bad" was not acceptable and I wanted to speak to his supervisor.

After reading everyone elses reviews it seems clear that this is how they make their money by people booking and then the flights being cancelled so they have to "refund" less an admin fee (profit to them) or in voucher format which is not useable as they don't ever actually issue anyone with tickets!!

Company: Bravofly

Country: Australia

Category: Cars & Transport


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