» Electronics and household app. » Review / complaint: Electrolux Australia - Product recall customer service | News #1670

Electrolux Australia
Product recall customer service

Thankyou to Electrolux Australia for reminding us how unimportant customers are. You issue a product recall notice and ask us to call YOU to book in technician. Several calls later a service call is booked and we are asked to remain home ALL day to be available when the technician is available to show up. We wait, we call to check the booking, and we wait. Nothing! So we call again and again to rebook the appointment and we stay home ANOTHER day all day. And we wait. And finally the technician calls but we are on a WORK call and the call goes to our voicemail. We try to return the call again and again and we sms and we call - but the technician's voicemail is full. So we call customer service AGAIN and we are told that they may come or not. Apparently Electrolux company policy is that it is the customer's fault because we had the misfortune of missing that ONE phone call. So Electrolux kindly assumes we are not available and will not come. So thankyou Electrolux. Maybe next time you should consider putting the customer first... mmm... radical idea!!!

Company: Electrolux Australia

Country: Australia   State: Northern Territory   City: Darwin Metro Area

Category: Electronics and household app.


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