Jetstar
Staff approach

Flight JQ 935, from Cairns to Brisbane.

my mum, dad and wife and I flew from Cairns to Brisbane on 19th Jan.
My mum and dad ordered a beer, but my pregnant wife was sleeping so I didnt bother.
My Dad got up and passed me half of his beer in the can.
Then, a rude lady approached, jumped on the 3rd seat which was empty, woke my wife up and said in a loud stern voice, "where did YOU get that beer?" this designed to embarass me as she had clearly found out from one of the other cabin members that I hadnt purchased a beer.
My reasons for beleiving this are that lady didnt serve me and wasnt around when the drinks were being offered.
I explained to this lady that my father passed me half of his beer as I didnt want to wake my wife.
She accepted this, but it left a nasty after taste and I was furious.
The next time I saw a cabin crew member, I complained about the attidtude of the lady and the fact that she had awoken my wife.
The lady sheepishly informed me that this was the team leader Lisa.

At that point it became clear to me that this was an "I'll show you how its done!" approach.

There was no apology or any attempt of communication from Lisa or any other of the cabin crew members thereafter.

In fact, Lisa avoided me like the plague for the rest of the flight,

A nicer approach would have done, or even an apology or general explanation, but there was none of this, she just upped and left.

I manage 12 managers who manage 275 frontline staff, I have to say, If I were treat to treat people like that, I would not last long.

Lisa, get a grip. If you make a mistake, admit it. You were hard faced enough to approach me in the first place, at least have the decency to see the job through and explain the error or thought process.

I have to say, I flew with Jetstar from Briabane to Avalon on 6th Jan and back on 8th Jan, both flights were superb, as was the flight to Cairns from Brisbane.

Unfortunately however, you tend to remember when you have been treated in such a manner and this overshadows the brighter aspects of Jetstar.

I would like to see Jetstar take the correct action towards this 'team leader', I believe an emotional intelligence course would suffice.

Scott - UK