The car dealer service were unexceptionally unprofessional, they forced us to sign their contract without reading any details of the process what so ever, their cancellation percentage it’s certainly too much compared to other dealers. A Lack of communication and explaining all their circumstances carefully and clearly were a major problem.
However the above queries are what I presume that the car dealer DID fail to complete their customer service, therefore I strongly object and do not agree with their contract in any way. Below are the following of arguments based on the incident?
(1) They pressured us to buy the van which we were not ready to.
(2) I told them I only wanted to enquire about the price, but they took us in the room and ask for deposit which I gave $200.00. These in my opinion are signs of indoctrinating
(3) They forced my husband and convinced him in an unmannered way to sign the circle without informing him to read and observe the contract first, my husband began to read the form but they disrupted him and convinced him saying that the contract is, if the loan is not approved then we will lose the deposit which we did take their word and so my husband did sign it. At this point his disruption had taken all my husbands attention away from the contract and the information he was reading. In a way i believe we were both mis lead and unpleasantly convinced without giving my husband ANY time to review the contract to give him ENOUGH time to understand the contract COMPLETELY, my husband is not aware with the 1o% until now when we decided to cancel our enquiry.
(4) My husband was not aware of the 10% and also the cooling of period.
In my perspective i think that this car dealer has very POOR customer service. They did not explain their conditions accurately and FULLY.
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