The story is that my husband and I were married in March & could not afford a honeymoon immediately after our wedding. We have been saving money for our trip and due to my husbands work commitments as a Sailor in the Royal Australian Navy, the only time of the year he is guaranteed to be home & available to travel is Christmas & New Year.
Ouffer.com.au had a coupon / voucher for sale for Bangkok & Koh Samui for $1399. I pondered over it for two days printed off the advertisement, terms and conditions & spoke to my husband about it. As we had a little over the amount required, we upgraded the package to the “romance” deal which came to $1649. The only dates we could see on the page were “after 2 August bookings for specific dates during the validity period will be accepted on a 'first in, best dressed'
basis- all bookings must be made before 30 August”
So I thought, excellent I will just book first thing in the morning on the 2nd of August for our holiday in late December.
I added the package to my basket and checked out after printing the terms and conditions. I paid with PayPal and was directed back to the deal page where it displayed the “fine print” AFTER I PAID! The fine print stated that there were block-out periods that applied – periods that include the one and only time we can travel December – January!
I paid with PayPal at 0944am Monday 23rd July. I immediately sent an email to support LESS THAN 10 MINUTES AFTER PAYING at 0953am explaining that I did not see any block out dates until after paying and that I cannot travel at any other time & could my transaction please be cancelled & refunded.
There have been about 12 emails back and forth now between myself and customer service member “Steph” and now I am liaising with “Jamal” who I believe is a manager. They do not have a phone number to contact them on and they continually reply to my pleas for a refund with “no refund will be given due to customer changing mind or not reading terms properly”. We did read thoroughly & I printed the terms and conditions and no dates were stated.
I have also posted a request for assistance on their Facebook wall on three occasions this week, to have all three of my posts deleted and I am now BLOCKED from posting and commenting on their wall full stop.
I know it is irrelevant to the complaint but this is causing me a great deal of stress resulting in chest pain as we have probably just lost ALL the money we had worked our backsides off to save for our dream honeymoon and no one at Ouffer is willing to provide anything apart from automated-like responses telling me that no way no how will they be giving us a refund.
AVOID OUFFER LIKE THE PLAGUE!
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