I booked a flight on the Jetstar website flying to Sydney for the weekend, with my lovely girlfriend. My booking was processed and I was given reference details. I paid via internet banking and handed over my details and in good faith, left the matter to be sorted. It informed me..like all internet banking, it may not occur immediately, and may take several days. The matter was left at that.
I then attempted to e-check in 50 odd hours after the booking had been made, and my reference number was "invalid". My order hadnt been processed. I called Jetstar, and was rudely treated. The blame was placed entirely on me, and they informed me I should have contacted them within 24hours... even though their site informed me internet banking transfers may take 48 hours!
They then proceeded to charge me $80 more for the flights I had purchased. To make matters worse, they used EXACTLY the same reference details.
It's pathetic these airlines use and abuse customers, and take advantage of us.
Their argument was I should have contacted them when I didnt receive a confirmation email...
I responded:
a) I was told it may take up to 48 hours to process
b) if the transaction had failed... why couldnt they email me to inform me!!
Instead, they put you through hours of stress, with no remuneration and charge you more for exactly the same flight!
0 comments