December 22nd 2011. Gold Coast flight to Sydney at 7am and when time to board - no plane. Then they announce flight will go at 8.30am. This messed up all our connecting flights. Attitude by gate staff. "Can't help you" persisted and got luggage back from then and had to get ticket with Virgin to get to Sydney for flight to LA and New York. Still missed the plane! Jetstar knew plane was delayed and could have put us on earlier flight.. We are now $600 out of pocket getting new flights and paying excess baggage. Worst part is JETSTAR still had no given us our refund that was organized by the gate staff while we were there.. So where is the refund Jetstar? You offer lousy $50 travel vouchers.. Why? I will never ever get on your planes again. I would rather walk. You are all rude. customer service letters get nastier each time. Jetstar owned by Qantas Airways... Qantas response.
"Qantas is unable to assist you with your enquiry regarding your cancelled flight with Jetstar. Although Jetstar is wholly owned by Qantas Airways Ltd., they maintain their own identity, staff and operations. Therefore, we are unable to action any feedback on their behalf." NOT good enough Qantas. I want my refund. I want to be treated like a valued customer. I want all my money repaid. Look after your good customers Qantas, they are the ones that can tell everyone they know about the service they get or DO NOT get.. Score for Jetstar out of 10 = -5 Jetstar customer service out of 10 = -9
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